Refunds & Returns Policy

At marloweboutique, your satisfaction is our top priority. We believe in a fair, straightforward, and transparent return process, and we stand behind every product we sell. If for any reason you are not completely satisfied with your purchase, we are here to help.

1. Return Window & Eligibility

You have 30 days from the date of delivery to request a return.

To qualify, your item must meet all of the following conditions:

  • Condition: The item must be unused, unworn, and in the same condition as when you received it.
  • Packaging: The item must be returned in its original, unopened packaging with all tags and labels intact.
  • Proof of Purchase: A valid order number or digital receipt must be provided at the time of the return request.

2. Non-Returnable Items

The following items are not eligible for return:

  • Items showing signs of wear, washing, odors, stains, or damage caused after delivery.
  • Items returned without original tags/labels or original packaging.

3. How to Start a Return

To ensure your return is handled promptly and efficiently, please follow the steps below:

  • Contact Us: Email info@marloweboutiques.com with your order number and the reason for your return.
  • Documentation: If your item arrived damaged or incorrect, please attach clear photos of both the product and the outer shipping packaging.
  • Authorization: Once we review your request, we will provide a return authorization and detailed instructions. Returns sent without prior authorization may not be accepted.
  • Mail-In Returns Only: We currently support mail-in returns only. We do not offer in-person returns or drop-offs at this time. Once your return is authorized, we will provide instructions and a prepaid return shipping label.
  • Return Address: Once your return is authorized, please send your item to the following address:
    marloweboutique
    19122 Beardslee Blvd #102
    Bothell, WA 98011, USA

Response Time: We aim to respond to return requests within 24 hours.

4. Shipping Costs & Fees

  • Return Shipping: We cover all return shipping costs, regardless of the reason for your return. A prepaid return shipping label will be provided at no charge upon authorization of your return.
  • No Restocking Fees: We do not charge any restocking or administrative fees for returns.
  • Refund Processing Time: Once we receive and inspect your returned item, we will notify you of the outcome. Approved refunds will be issued to your original payment method within 10 business days. Depending on your bank or card issuer, it may take an additional 5–10 business days for the refund to appear in your account.

5. Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 3 days of delivery. We will prioritize your case and offer either a replacement or a full refund at no additional cost to you. Clear photos of the product and packaging are required to process your request.

6. Policy Updates & Modifications

We reserve the right to update, modify, or replace any part of this Refunds & Returns Policy at any time without prior notice. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

7. Contact Information

If you have any questions about our return policy or would like assistance with a return, please contact us:

  • Store Name: marloweboutique
    Email: info@marloweboutiques.com
    Phone: +1 425 599 8779
    Address: 19122 Beardslee Blvd #102, Bothell, WA 98011, USA
    Business Hours: Monday – Saturday 10:00 AM – 6:00 PM, Sunday 11:00 AM – 5:00 PM