FAQ
Frequently Asked Questions
Orders & Tracking
How do I place an order?
Add the items you want to your cart and proceed to checkout. Follow the prompts to enter your shipping and payment information. You will receive an order confirmation email once your order is placed successfully.
Can I modify or cancel my order?
You may request to modify or cancel your order within 2 hours of placement by contacting us at info@marloweboutiques.com with your order number. After 2 hours, your order may enter our fulfillment process and changes may not be possible.
How can I track my order?
Once your order is dispatched, you will receive a shipping confirmation email with a tracking number and a link to monitor your delivery in real time. If you have not received a tracking number within the expected timeframe, please contact us.
What if my order is lost or damaged?
If your package has not been delivered within the estimated delivery window, please contact us and we will work with the carrier to help resolve the issue. If your order arrives damaged, please keep the original packaging, take clear photos of the damaged item(s) and packaging, and contact us within 3 days of delivery. We will offer a replacement or full refund.
Payment
What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, Shop Pay, Apple Pay, Google Pay, and PayPal. All transactions are processed securely via SSL encryption.
When will my payment be charged?
Your payment will be charged at the time you complete the checkout process. If for any reason we are unable to fulfill your order, a full refund will be issued to your original payment method within 10 business days.
What if my payment fails?
If your payment is declined, please double-check your billing address, card number, expiry date, and CVV. Ensure your card has sufficient funds and try again. If the issue persists, contact your bank or try a different payment method.
Shipping
Where do you ship?
We currently ship within the United States only. We do not offer international shipping at this time.
How much is shipping?
We offer free standard shipping on all orders. No handling or processing fees are charged.
How long will my order take to arrive?
Standard shipping typically takes 4–7 business days after shipment. Delivery times are estimates only and may vary due to carrier delays or circumstances beyond our control.
What happens if my delivery address is incorrect?
If a parcel is returned to us due to an incorrect or incomplete address, reshipment fees may apply and you may be responsible for additional shipping costs. Please ensure all shipping details are correct at checkout.
Returns & Refunds
What is your return policy?
We accept returns within 30 days from the date of delivery. Items must be unused, unworn, unwashed, and in their original condition with all tags and labels attached.
What items are not eligible for return?
- Items showing signs of wear, washing, odors, stains, or damage caused after delivery
- Items returned without original tags/labels or original packaging
How do I start a return?
Contact us at info@marloweboutiques.com with your order number and reason for return. If your item arrived damaged or incorrect, please attach clear photos of the product and outer packaging. Once we review your request, we will provide a return authorization and a prepaid return shipping label. Returns sent without prior authorization may not be accepted.
Who pays for return shipping?
We cover all return shipping costs. A prepaid return shipping label will be provided at no charge upon authorization of your return.
How long does it take to receive my refund?
Once we receive and inspect your returned item, we will notify you of the outcome. Approved refunds will be issued to your original payment method within 10 business days. It may take an additional 5–10 business days for the refund to appear in your account, depending on your bank or card issuer.
Size Guide
We measure every item by hand to ensure the best fit. All measurements are listed in inches.
| Size | Bust (in) | Length (in) |
|---|---|---|
| XS | 26 – 30" | 17" |
| S | 28 – 32" | 18" |
| M | 30 – 34" | 19" |
| L | 32 – 36" | 20" |
| XL | 34 – 38" | 21.5" |
| 2XL | 36 – 40" | 22" |
| 3XL | 38 – 42" | 23" |
How to Measure:
- Bust: Measure around the fullest part of your chest, keeping the tape horizontal.
- Length: Measure from the shoulder seam to the hem.
Contact Us
If you have any other questions or need further assistance, please do not hesitate to reach out:
-
Store Name: marloweboutique
Email: info@marloweboutiques.com
Phone: +1 425 599 8779
Address: 19122 Beardslee Blvd #102, Bothell, WA 98011, USA
Business Hours: Monday – Saturday 10:00 AM – 6:00 PM, Sunday 11:00 AM – 5:00 PM
We aim to respond to all inquiries within 24 hours.